ON-DEMAND
$65.00/H
Service by Incident
Minimum 20 Min Charge
- Site crashes
- Security breaches
- Hacking/disruption of services
- Database issues
- Small fixes and updates
PREPAID TIME
$59.00/H
Purchase in Blocks of 5 Hrs
No Min Time Reqs
- Security breaches & crashes
- Content changes
- Core and component updates
- Install new plug-ins
- Fix/repair code issues
CONTRACT SERVICE
$55.00/H
Estimates Issued on Inception
Monthly Billing
- New sites & redesign
- Custom coding components
- Database modifications
- Re-skin existing site
- Custom programming
On-Demand Services
On-demand services are intended for one-time problem solving and technical support problems.
- Calls are placed in an emergency queue and ranked on seriousness.
- Small issues are usually dealt with, within 2-4 hours of placing a call.
- Larger problems are assessed before work begins. If it is anticipated to require 1-2 hours to remedy, you may be directed to one of our other plan options.
- Minimum charge for these calls are 20 minutes. It requires us time to determine the nature of the problem before we attempt to correct it.
Rate: $65/H
Prepaid Time
This is the easiest and most cost-effective means of providing regular & ongoing customer support. These plans are designed for sites requiring regular backups and maintenance updates including core updates and plug-in updates to content management systems such as WordPress and Joomla.
- This service can be used for emergency support issues and treated like on-demand services.
- Maintenance plans are created and scheduled for each site we manage.
- Monthly time is reported to you and charged against your prepaid time block.
- You are requested to purchase additional time when your reserve is 30 minutes or less.
- Prepaid time blocks do not expire.
Rate: $59/H
Contract Services
This service is intended for projects requiring 5+ hours of time and includes site builds, redesigns and programming changes.
- Free one-hour assessment meeting is required during which we will determine the scope of work and our ability to provide service. This meeting can be in person or conference call.
- An initial deposit of will be requested if we decide to take your project. The amount varies with estimated scope of the project with an $800 minimum.
- A functional specification is required in which operational requirements are identified and user interface requirements determined. This commonly consumes 20% of your overall budget. If you choose not to go forward with your project you will be billed for time accrued at the rate of $55/hr. Your initial deposit is applied to this charge. The functional specification requires sign-off before work begins.
- A project estimate is generated based on the functional specification and requires sign-off before work begins. An initial deposit of 35% of the project estimate is required. Estimates include both a low and high value which is within 15%. If time required is less than the low estimate number you will pay the actual. As long as specifications do not change, we guarantee not exceed the upper estimate.
- Monthly invoices are issued or time accrued on your project, payable within 15 days. When accounts payable exceed 30 days, work stops until your account is brought up to date.
